Training
Bert provides soft-skills training in the field of sales, customer service, communication, time-management and general management skills. This training can be ad hoc or integrated in a wider change management project. Trainings are always tailored to the request of the client.
He uses the methodology of Karin de Galan - related to Kolb’s learning style inventory - to bring students from being unconsciously incompetent to a phase where they are unconsciously competent. At that moment they have adopted the desired changed behaviour.
Business Coaching
Many trainees who followed soft-skill training, whether it is in cold calling skills or personal time-management, do not adopt the learned skills in the long term. There are two main reasons for this. Firstly, the manager or co-workers of the trainee do not reinforce the use of the learned skills. Secondly, the management of the company does not create an environment for the students to experiment with the learned skills at work.
Bert helps companies turn their training investments into changed behaviour at work through a tailor-made business-coaching program.
Learn more about Interim-management assignments.
Learn more about Services for the Indirect Channel.